Backed by a Crest-level Salesforce partnership within our group and a team of over 110 certified experts holding 180+ credentials, we bring enterprise-grade Salesforce expertise to every engagement.
Our projects follow ISO 9001 (Quality) and ISO 27001 (Security) standards, ensuring each solution meets the highest delivery and compliance benchmarks.
We help organizations implement, integrate, and modernize Salesforce across Sales, Service, Marketing, and Revenue Clouds — with a focus on measurable business outcomes.
As early adopters of Agentforce, Einstein Copilot, and Data Cloud AI, we enable companies to deploy intelligent agents, predictive analytics, and automation that redefine customer engagement and operational efficiency.
Our expertise also extends to legacy CRM modernization and complex multi-system integrations.
With a proven record across healthcare, government, manufacturing, and high-tech, Eastern Peak combines technical excellence and AI innovation to turn Salesforce into a true growth engine.
Salesforce Services
Backed by a Crest-level Salesforce partnership, we deliver secure, AI-powered Salesforce solutions that help businesses modernize legacy CRMs, automate workflows, and enhance customer engagement through Agentforce and Data Cloud innovation.
Define the vision, scope, and roadmap for your Salesforce transformation.
We start with your business goals — not the tech stack. Our experts assess your current processes, identify opportunities for automation and AI adoption, and design a clear, actionable roadmap that ensures measurable business impact.
Harness Salesforce AI – from Agentforce to Einstein Copilot – to transform how you work.
We help organizations leverage AI for smarter customer interactions, predictive insights, and intelligent automation, turning Salesforce into a driver of innovation and efficiency.
Deliver connected, enterprise-grade Salesforce solutions.
From multi-cloud implementations to ERP and third-party system integrations, we build secure, scalable environments across Sales, Service, and Marketing Clouds – ensuring seamless data flow and performance.
Upgrade from outdated systems with confidence.
We migrate and unify CRM data from legacy platforms into Salesforce with zero disruption – modernizing your customer operations and unlocking the full potential of your Salesforce ecosystem.
Our Agentforce (AI Agents) case studies
Agentforce brings Salesforce AI to life with intelligent agents and copilots that enhance sales, service, and field operations. Our team designs practical, production-ready AI solutions that work inside Salesforce to improve efficiency and customer satisfaction.
Sales Agent
Surfaces account insights, suggests next-best actions, and automates lead creation or meeting scheduling
Service Agent
Handles routine support queries, drafts replies, and assists human agents with real-time recommendations.
Copilot Agent
Summarizes customer interactions, detects sentiment, and provides resolution suggestions during live sessions.
Visit Assistant
Compiles account information, captures meeting notes via voice, and updates CRM data automatically.
INDUSTRIES WE SERVE
We deliver Salesforce solutions tailored to the specific processes, compliance, and data needs of each industry – ensuring measurable business impact.
Key verticals:
- Healthcare: Patient engagement, care coordination, and HIPAA-compliant data workflows using Health Cloud.
- Government: Digital portals and case management built on Public Sector Solutions with secure citizen data access.
- Manufacturing: Unified sales and service operations, supply chain visibility, and partner portals powered by Industry Cloud.
- High-Tech: Revenue Cloud and Data Cloud implementations for subscription management and predictive analytics.
- Nonprofit: Donor, volunteer, and program management solutions on Salesforce Nonprofit Cloud.
TECHNOLOGIES & CLOUDS
We work across the full Salesforce ecosystem – combining functional Clouds, AI capabilities, and integration tools into cohesive, enterprise-grade solutions. Together, these technologies form a connected ecosystem that enables automation, insight, and a 360° view of every customer.
- Core Salesforce Clouds:
- Sales Cloud – Pipeline management, forecasting, and automation.
- Service Cloud – Omnichannel support, case resolution, and knowledge management.
- Marketing Cloud – Personalization, journey automation, and campaign analytics.
- Revenue Cloud – Configure-Price-Quote (CPQ), billing, and subscription management.
- Experience Cloud – Partner and customer portals, self-service communities.
- Extended Capabilities:
- Data Cloud & AI (Einstein, Agentforce, Copilot) – Intelligent analytics, automation, and generative assistance.
- MuleSoft – API-led integrations between Salesforce and enterprise systems.
- Tableau – Advanced reporting and visualization across all Salesforce data.
FAQs on Salesforce development
1. What Salesforce services do you provide?
We offer end-to-end Salesforce consulting, implementation, integration, AI automation, and CRM modernization.
2. Can you help migrate from another CRM?
Yes – we handle complete legacy CRM migrations, ensuring secure data transfer and uninterrupted operations.
3. How do you use AI in Salesforce projects?
Through Agentforce, Einstein Copilot, and Data Cloud AI, we implement intelligent automation, predictive analytics, and AI copilots that enhance decision-making and customer experience.
4. Do you work with specific Salesforce Clouds?
Our experience spans Sales, Service, Marketing, and Revenue Clouds, along with Data Cloud and MuleSoft integrations for enterprise-wide visibility.
Why us?
Proven
AI expertise
We’ve successfully delivered AI-driven solutions across industries including healthcare, logistics, fintech, marketplaces, and IoT – solving real-world challenges with measurable impact.
Full-cycle
delivery
From product discovery and data strategy to custom model development, MLOps, and post-launch support – we cover the entire AI project lifecycle under one roof.
Scalable
& ethical solutions
We design AI systems with scalability, compliance, and sustainability in mind – ensuring your solution is secure, future-proof, and aligned with industry best practices.
