Technical and marketing support

Always supporting you, even after your product is launched!

Technical and marketing support process

When your product is successfully launched to the market, we don’t simply give you our farewells. We stay with you and provide you and your users with technical and marketing support as long as you need it.

Technical support and maintenance

Technical support and maintenance

Eastern Peak offers software development as well as support and maintenance services that cover the following types of work:
  • The handling of problems identified during production
  • Performance monitoring and reporting
  • Migration process in case of system scaling

Support will be provided during our standard business hours 8am-5pm BST and 5 days a week excluding local holidays. Additional SLA options are available upon request.

Marketing support

Marketing support

After your product has been launched, our online marketing team will advise you on SEO and App Store optimization strategies, social media management and paid advertising campaigns. We will ensure that you receive a high return on your investment by diligently monitoring available metrics.

With most of our customers we work on a dedicated marketing team model. This means that you will be assigned a marketing specialist, who will work with you directly on a monthly basis. They will create a unique marketing strategy for your application, define your target audience and provide you with the most efficient marketing channels for it and, based on this, the required marketing budget.

marketing strategy

The marketing strategy usually covers 4 main stages of app promotion:
  • Developing an online marketing strategy icon
    Developing an online marketing strategy
    • Competitive analysis
    • Defining audience segments
    • Defining core marketing channels and action plans for each
    • Defining metrics
    • Keyword research
    • Developing an app promotion plan and strategy
  • App store optimization icon
    App store optimization
    • Work with reviews and rating
    • Keyword optimization
  • App promotion icon
    App promotion
    • Social media marketing
    • Paid advertising
    • Content marketing
    • Mobile marketing
  • User retention icon
    User retention
    • Collecting user feedback;
    • Email marketing;
    • Working with push notifications

FAQ

  • I need special terms for maintenance and technical support. Is it possible?

    Providing different SLA levels, we can definitely customize our offer based on your specific needs. However, for most of the clients we’ve worked with for several years, our basic SLA for maintenance and support is sufficient.

  • Do you have experience optimizing the speed and responsiveness of mobile websites?

    In order to get insight into mobile performance and the speed of mobile browser services, we use external services, such as Google PageSpeed Insights. Once we have a full overview of the content and its performance, we analyze and implement the suggestions one by one to make the page faster.

    Besides optimizing and minifying javascript, HTML, CSS, image formats, document loading process (loading in parallel), assets pipeline, etc. We also review and analyze elements and page performance that can affect the user experience. For this purpose, we make sure that the font sizes are legible, the content of the page fits within the viewport, nothing is blocking the content and all the links and buttons on the screen are easy to use with a touch screen.

  • Are your developers familiar with the strategies needed for running mobile SEO successfully?

    Yes, our developers are familiar with the strategies needed for running mobile SEO successfully. We have experience with the fundamentals of SEO practices for URLs, meta-tags, redirection, annotations and many others. We know how to avoid common mistakes that frustrate mobile visitors. The implementation of SEO requirements from our side is carried out in accordance with Google’s ‘Mobile SEO Configurations’ guidelines and under the supervision of our marketing managers.

What you get

REQUEST A QUOTE We will contact you within one business day.
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